Back in times past, there was a clear hierarchy within the car design process. Management would contact their design team and instruct them to design a new car, be that a sports car or family car or whatever. The design team would then sharpen their pencils and get to work. The finished design would then be handed to the engineering department who would greet it with much sucking of teeth and protestations of “it can’t be done guv”, before then slapping in the same oily bits from the rest of the range. With the product complete the marketing department would then be instructed to create public awareness and brainwash the masses that their lives would not be complete until they had bought this latest automotive offering. The final link in the chain were the sales people who’s job it was to work there velvet tongued magic on anyone foolish enough to venture into the showroom, pointing out all the reasons why the punter needed the car in their life whilst glossing over any foibles or shortcomings.
This process had worked wonders for years and has lead to some truly stunning automotive creations. The E-Type for example was not designed based on market research. It was designed by the designer and the engineers to be the best looking, the fastest and best handling car for the money. A brief it fulfilled with not inconsiderable success.
However, somewhere along the way, the marketing departments of all companies have used their consummate abilities at saying the right things to the right people in management to ascend the process hierarchy to the point where they sit between management and the designers and it is now the marketers who dictate what a product design should be. The design process now consists of the marketing department heading down to the design team announcing with great self importance something along the lines of : “We need a new sports car darlings. Now people loved the old model, but they feel that what they really want from a lightweight two seat sports car is the ability to carry eight people, plus a flat pack kitchen from Ikea and six million miles to the gallon.”.
This marketing lead view has been the main reason Jaguar was left floundering all through the eighties, nineties and noughties. Back in forties, fifties and sixties, Jaguar was at its design peak, creating forward looking products. The seventies brought not only worldwide financial ruin (and thus no funds for new products), but also saw the start of Britain’s something for nothing work ethic meaning that completed cars weren’t leaving the factories anyway (although lots of the bits from the parts shop seemed to migrating to employees homes).
By the eighties Jaguar was teetering on the brink of collapse. Its products were old, badly made, unreliable and the coffers were empty. In Jaguar Ford saw an opportunity to add some premium cache to it’s rather workman like image with the hope of automatically buying back into the upper premium segment after buyers of the Granada / Scorpio vacated to BMW, Mercedes and Audi almost overnight. What was needed at Jaguar was lots of cash and some cutting edge new designs to bring the fight back to the Germans. Ford brought the cash, but they also brought the accountants who thought that people wouldn’t notice switches from lowly Escorts and Mondeos on a supposedly premium product. Certainly the accountants didn’t notice because they all drove BMWs, Mercedes and Audis, whilst patting themselves on the back for the money they’d saved to go towards their annual bonus.
However, worse than the accountants was the fact that Ford brought their marketing hierarchy with them. Quite rightly, Ford marketers saw that Jaguars heyday had been in the fifties and sixties. Unfortunately, being marketing people (and thus devoid of common sense), they determined that what people wanted were Jaguars that looked like the ones from the fifties and sixties, when in fact they should have looked at what made Jaguar successful at that time; Designing forward looking, modern products.
Thus we had an endless succession of navel gazing abominations such as the XJ, S-Type and X-Type. Ford continued to listen to the marketing people who kept stating that all that was needed was more cash to create a new model that looked just like the models of the sixties. It also led to ridiculous technical decisions that totally hamstrung Jaguar. Whilst the rest of the execute market in Europe embraced the miracles of high mpg figures afforded by HGV fuel, the marketing people looked back at Jaguar of the fifties and sixties and stated that it just wasn’t “Jaguar’ish” to drink from the black pump and so Jaguar was left with a range of old looking cars that didn’t have the best reliability reputation and that cost a fortune to fuel and tax, yet still Ford management continued to listen to the marketing people and thus continued to haemorrhage cash.
Eventually, Ford management realised something needed to be done. Either something radical needed to be changed at Jaguar, or Ford would have to cut its losses and either offload or shutdown the millstone around its neck. Thankfully, good sense prevailed and Ford management instructed the Jaguar designers to come up with a forward looking contemporary design to replace the much maligned S-Type. The C-XF concept car was shown as the new face of future Jaguars and the motoring press could not print enough column inches. Duly spurred on by this positive reaction, Ford set the wheels in motion to make the C-XF concept a production reality.
Thus in 2008 the XF finally went on sale was an instant hit with both the buying public and motoring press. The design was generally met with glowing praise. Jaguar was still somewhat cash strapped, so the mechanicals were carried over from the S-Type and the interior whilst characterful, was certainly a little short in quality compared to the German competition. On the whole however, the XF was exactly what Jaguar needed; however, even here signs that the marketing people had been meddling were evident, primarily in the headlight design. Back in the eighties when Ford was about to launch the Sierra as a modern (looking, if not mechanically) replacement for the angular Cortina, the Ford marketing team had had a lost minute wobble that the Sierra was too radically different from the Cortina and demanded that a radiator grill somehow be grafted to front so as not alienate the Cortina clientele. The result was ungainly to say the least. Eventually, once the Sierra had sold in sufficient numbers, the marketing department allowed the Sierra to lose the faux grill and finally restored the design to its original intent.
The C-XF concept had featured slanted headlights which made it look like a prowling cat, taught and purposeful. Obviously, the marketing people were once again rather twitchy that the rakish looking XF would alienate the traditional octogenarian Jaguar clientele and insisted the XF needed to feature traditional round headlights. Marketing carries a lot of weight in medium to large companies and thus round headlights were grafted onto the XF’s nose. The result was that the XF had a face of a cat that was not so much scowling, but somewhat startled. If you’ve ever seen the wide eyed look of a cat as it’s lost it’s footing whilst walking along the edge a table or bath and you’ll know exactly what I mean.
The C-XF concept had featured slanted headlights which made it look like a prowling cat, taught and purposeful. Obviously, the marketing people were once again rather twitchy that the rakish looking XF would alienate the traditional octogenarian Jaguar clientele and insisted the XF needed to feature traditional round headlights. Marketing carries a lot of weight in medium to large companies and thus round headlights were grafted onto the XF’s nose. The result was that the XF had a face of a cat that was not so much scowling, but somewhat startled. If you’ve ever seen the wide eyed look of a cat as it’s lost it’s footing whilst walking along the edge a table or bath and you’ll know exactly what I mean.
The somewhat startled face of the XF wasn’t enough however to completely ruin what was, in all other respects, a stunningly elegant overall design. It was certainly more interesting, stylish and elegant than any of the offerings from Germany.
Thus three years later, the XF has been a towering success for Jaguar and has proved quite categorically that all Jaguar needed to do was design forward looking products just like it did in the sixties and not design products that look like its products of the sixties.
With sales success has come the money to address the few shortcomings of the XF, primarily, it’s lack of a competitive small capacity diesel engine and to improve the look and feel of the interior switchgear. But most striking of all is that the round headlights have been ditched and in their place are the headlights from the C-XF concept car and what a stunning transformation it makes. Now the XF has the dynamic and somewhat aggressive face that it should have had from launch.
Whilst the German’s might pip the Jaguar in certain technical areas, they come nowhere near the style and elegance (both inside and out) of the XF. The latest 5 series has a polished, quality interior, but the inflated 3 series body design, whilst not as offensive as the old model, lacks panache and simply ends up looking somewhat bloated. The latest E-Class seems to have been designed by someone with a ruler fixation and its nose makes even the old XF’s look positively stunning. The Audi A6? Well, it looks like an Audi saloon, cool, well finished but lacking in charm or charisma.
Whilst the German’s might pip the Jaguar in certain technical areas, they come nowhere near the style and elegance (both inside and out) of the XF. The latest 5 series has a polished, quality interior, but the inflated 3 series body design, whilst not as offensive as the old model, lacks panache and simply ends up looking somewhat bloated. The latest E-Class seems to have been designed by someone with a ruler fixation and its nose makes even the old XF’s look positively stunning. The Audi A6? Well, it looks like an Audi saloon, cool, well finished but lacking in charm or charisma.
With the latest revision to the XF Jaguar are on a roll. Here’s hoping they can keep this momentum. They’ve got the design, they’ve got the technology and they’ve got the quality, all they need now to complete the picture is an estate model. Pretty please Jaguar?